Client satisfaction has always been at the heart of our business model and we’re thrilled to have been named ‘one of the top three performing PR agencies for client satisfaction’ by auditors, Q&R.
We consistently beat industry averages, scoring in the 90%’s for ‘really good’ and ‘good’ across Quality, Team, Strategic Thinking and Creativity. 100% of clients who responded to our Pulse Check audit said they would recommend us and positive client verbatims included “go the extra mile”, “passionate”, “always willing to help”, “high standards and efficient” and “fresh approach”.
The eight principles of our ‘Client INmersion’ model define our working commitments to our clients and in return, theirs to ours, for the optimal partnership. These include INvolve, INnovate, INitiative, INcite and IN-sight … the latter, including hotdesking from each other’s offices to walk in each other’s shoes and for our teams to gain first hand exposure to broader stakeholders across our clients’ businesses.
Our innovations in client satisfaction have resulted in over 30% of our clients choosing us as their PR & Digital comms partner for 10+ years, including Premier Foods, PepsiCo and GSK.